Professional Managed Services for Your Mobile Wallet Operations

Our managed service packages streamline our customer’s mobile wallet operations by providing them with access to an experienced team of account managers and service operations personel. These teams are trained and assigned to complete managed service tasks called “Service Requests”.  Service Requests are client instructions  to complete a specific operational task in their account. You can find a list of all available Service Request tasks in the FAQs section.

Mobile Wallet Managed Services Packages

All packages are month-to-month and provide co-managed login options for you or your team. Mobile Wallet managed services packages can be either fully white-glove or co-managed. In either case, you will be given login credentials.

Enterprise Plan

$175

monthly

SR1 Package

Managed Service Subscription

Package Details:

Included 1 Service Request included per month

Included$150/Service Request thereafter

Included72-hour notice required

Enterprise Plan

$300

monthly

SR3 Package

Managed Service Subscription

Package Details:

Included 3 Service Requests Included per month

Included$125/Service Request thereafter

Included72-hour notice required

Enterprise Plan

$999

monthly

SR10 Package

Managed Service Subscription

Package Details:

Included 10 Service Requests Included per month

Included$100/Service Request thereafter

Included48-hour notice required

Contact your account manager to add a service package to your plan. If you require an account, please visit our Account Plans page

Custom Service Requests & Packages

Custom Service Requests
(Evaluated on a case-by-case basis)

Same day turnaround
(Must be received before 3pm EST)

Integration Support & Configuration Service Requests:

  • Setting up Webhooks
  • Setting up API calls
  • Debugging Webhooks via email or phone
  • Debugging API calls via email or phone

Mobile Wallet Training Sessions:
Become a Pro at Managing Your Account

Gain the skills and confidence to manage your mobile wallet account efficiently. Our expert-led training sessions provide everything you need to take control of creating, issuing, and managing digital wallet Passes.

1-Hour Training Session

$250

Package Details:

Included Comprehensive training on all wallet functions

Included Question and answer session

Included Technical guidance

Training Session

 Sessions offered during regular business hours
Monday to Friday, 9am – 5pm EST

Sessions scheduled with an account manager via email in advance.
*Subject to availability

SUPPORT

Frequently Asked Questions

Can’t find the answer you’re looking for? Please contact our sales team.

A Service Request is a formal managed service request to complete a specific operational task in an account. These tasks may include, but are not limited to:

  1. Creating a Pass Template
  2. Updating a Pass Template
  3. Editing a Pass Template
  4. Scheduling a Pass Update
  5. Importing Pass Data
  6. Exporting Pass Data
  7. Generating Reports per Template

All Service Request tasks include testing before fulfilling requests for active templates, links, or updates. Data management Service Request tasks such as exporting or generating reports typically do not require testing.

Design and Creation

  • Create a Pass Template
  • Create a Pass Issuance Link

Updates

  • Create Bulk Pass Update (includes bulk pass update notifications)
  • Create Individual Update (includes individual pass update notifications)
  • Schedule Update
  • Update Pass Template
  • Update Pass Issuance Link

Data Management

  • Import Pass Records
  • Export Pass Records
  • Generate Reports per Pass Template

  1. Submission: The client submits service request(s) via email, including all artwork, text, data, and instructions.
  2. Confirmation: The WalletThat account manager confirms receipt of the Service Request via email and reiterates the instructions that are to be performed.
  3. Agreement: The client and the account manager agree to the Service Request instructions.
  4. Testing: If the Service Request requires testing, the account manager sets up testing. For design, creation, and update service requests, testing involves creating a duplicate template, update, or issuance link to perform tests with. For data management service requests, testing includes importing the data into a test template and providing the client with screenshots of the imported data. No additional testing is required for data exports or report generation.
  5. Approval: If the Service Request requires approval, the account manager sends the client a screenshot of a pass template, update, issuance link, data import, and/or a test link for approval.
  6. Revision: If revisions are permitted for the Service Request, the account manager will repeat steps 3-5 until client approval is received. The following Service Requests allow up to two revisions before further revisions are considered a new Service Request:
    – Update Pass Template
    – Update Pass Issuance Link
    All other Service Requests do not allow any revisions.
  7. Execution: Once testing is completed and approved by the client, the account manager will complete the Service Request for the production template, issuance link, or update.
  8. Billing: The Service Request or Service Requests will be added as a line item in the next monthly invoice to the customer.

All managed service pricing packages include a cost per “Service Request.” There are three packages listed below to choose from to best suit each business’s needs. Please note that each package is in addition to purchasing a mobile wallet account.

All packages support co-managed accounts, allowing the client representatives to log into the account and manage wallet operations independently. The account manager will be available to assist with service requests when needed. Additionally, we offer training sessions should the business prefer to manage certain wallet functions without an account manager.